Prostitutes at the bar. Staff know because she was there two nights in a row and got aggressive when her services are rejected. Overall the experience was otherwise very underwhelming although complements to the check-in staff that helped me purchase a train ticket. Having received your comments we are very concerned about the experiences you made and apologize most sincerely that this actually happened.
This is surely not up to our high Hilton standard and an unacceptable situation for us as well. Please be assured that our senior hotel management is already involved and appropriate actions have been taken to ensure that our bars are the place to feel comfortable and welcomed as you can and should expect from us.
Dear Terrence E, we thank you very much for your feedback and we would be more than happy to welcome you back to Cologne. As offered before, please contact us at any time if we can be of any further assistance. It would be our pleasure to be at your service whenever needed. Best regards, Your Hilton Cologne Team. For a short break or on a business trip this hotel is very convienent and has all the prove ledges of what one has come to expect from the Hilton group Being a gold member has great benefits and the reward system is second to none.
Dear albertgraham, Thank you for choosing the Hilton as your hotel in Cologne and for the time you took to share your valued feedback with us via Tripadvisor. I am delighted to hear that you had a satisfying experience at our hotel. We hope you enjoyed your time in Cologne and we are already looking forward to welcoming you back as our guest in the near future. Best regards, your Hilton Cologne Team. I was only in Cologne for a brief stay overnight, but arrived late at pm to the Hilton.
The location is perfect for quick access to the airport and less than a 5 minute walk to the train station. It also has a beautiful view of the cathedral. When I checked in, I received excellent service as part of Hilton Honors, upgrading my room and providing choice of any complimentary beverage or snack from their SNAX area.
