Customer credit cards are only used to guarantee the reservation. We require payment or a pre-authorisation in person on arrival at the hotel. We reserve the right to pre-authorise the card used to guarantee the booking prior to check-in.
Failure to supply valid card details, with available funds, may result in your booking being cancelled. Our cancellation policy on the best available rate is 72 hours prior to arrival for individual bookings of up to 4 rooms. Bookings of 5 or more rooms are subject to different cancellation and payment policies.
Non-arrivals or late cancellations will incur a charge of the first night and these charges will be applied to the credit card guaranteeing the booking. If you wish to pay for the room on behalf of a 3rd party or would like the payment to be taken now then please see our non-refundable rate options. The credit card provided will be charged within 7 days of booking for the entire stay and this amount is completely non refundable.
The address given must be the full address which the card is registered to. These bookings cannot be modified, changed or cancelled and any amendments would result in a full charge. Credit cards registered overseas β for card security, we will need to swipe your card on arrival at the hotel and complete your payment transaction, so please ensure you bring your card to the hotel. Your card will be pre-authorised three days before your arrival, so it is important that you have enough funds available to cover your accommodation.
Should your card decline this will result in the cancellation of your booking. We require payment in person on arrival at the hotel. We may also need to take a photocopy of a photo ID drivers licence, government-issued ID card or passport.
